0151 266 8606

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We have made this page to make it easy to return all or part of an order to us. Please follow the steps below and ensure that you meet the criteria for returning an order to us:

You may return a product to us for a replacement or refund if:

  1. The products are new, unused and in their original unopened packaging
  2. The products are faulty upon receipt
  3. The products have developed a fault within 1 year of purchase

Step 1 - Find your order

So that we can save you the hassle of explaining what you bought, please enter your order number and we'll look up the details. You can find the order number on your original receipt which came with the order, or on the confirmation email. If you have lost it then you can login to your account before proceeding.

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